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28th July 2010 The camera at St Sampson has been repaired and is now providing a live update of life on 'The Bridge'
26th July 2010 St Sampson IP camera is faulty and currently shows a night time image from a few days ago. Our IP camera engineer is due in the island on Thursday 29/7/10 to repair the camera.
19th July 2010 The new QE2 IP camera is now operational.
16th July 2010 A new camera is being installed at QE2 to replace the faulty unit. Until the job is completed the IP camera for QE2 will remain off line.
9th July 2010 St Sampson has now been repaired. We are testing the system and so far all is looking good.
6th July 2010 The parts to repair St Sampson are delayed and we don't expect to be operating at full performance before the end of the month. Users of St Sampson will be able to use a reduced coverage service on The Bridge and a full service in all other Nest zones.
2nd July 2010 A replacement antenna is on order for St Sampson and until it arrives and is fitted the area will be operating on reduced power.
1st July 2010 One of our antennae at our St Sampson node has been reported as not working at the moment. Engineers have been dispatched and will investigate what has failed. We apologise to our customers for not having spotted this problem earlier.
30th June 2010 QE2 webcam is back in action. Having established that this camera has become an asset to the island and in particular the boating community we intend to upgrade the camera to a higher quality unit.
22nd June 2010 The web camera showing the QE2 marina is out of action and is currently broadcasting a static view from 20th June.
21st June 2010 An upgrade to the QE2 and Salerie sites failed and was restored to the original configuration. Service was disrupted between 1215 and 1235.
16th May 2010 The upgrade work is now complete at our London based Hotspot.
15th May 2010 Due to ever increasing demands placed upon our London based Hotspot service, one of our engineers is on site this weekend to upgrade and make improvements to that service. However this work may cause some disruption for which we apologise.
15th April 2010 Cable & Wireless encountered problems with the island internet service this morning which led to all providers loosing their internet feed, Nest Wireless included. We apologise for the outage but once again this was a fault that was out of our control. Service re-established at 0950
13th April 2010 Guernsey experienced a complete internet outage this morning which included the Nest Wireless network. We are awaiting full details of the problem but we do know it was out of our control as C&W provide the link to the outside world. Service re-established at 0930
9th April 2010 A new Nest Wireless hotspot that will serve the Victoria Marina and Albert Marina is now undergoing tests.
6th April 2010 Our engineer reports they identified the problem at our Vale site and have rectified it. Apologies for any inconvenience.
5th April 2010 We are experiencing intermittent problems with our service at our Vale site. Engineers are currently working on the problem.
20th March 2010 The following message received from Guernsey Net:
Please be advised that Wave Telecom will be upgrading Newtel Guernsey Broadband Service on Thursday 25th March. Customers will experience a short break in service during the planned works window. The work is scheduled to commence at 06.00am and end at 06.30am, The maximum time that the service will be impacted is 20 minutes within the planned works window.
16th March 2010 Cable and Wireless currently have a broadband problem. We don't yet know the exact details nor how it will affect our customers as we are awaiting further information from C&W (Sure)
17th February 2010 A power cut occurred around Noon in the North of Guernsey with power being restored around 1500hrs. The St Sampson and Vale 1 Nest service may have lost service for a short while.
10th February 2010 Sure / Cable & Wireless will be carrying out Emergency Maintenance to the Newtel Guernsey Broadband Service on Friday 19th February.
The work is scheduled to commence at 00.00am and end at 3.00am, The maximum time that the service will be impacted is 3 hours within the planned works window.
2nd February 2010 17:52 C&W / Sure are experiencing some issues.
This appears to be caused by problems in their exchange.
Engineers are working on the issue and hope to have resolution shortly. (Note resolved later same evening)
20th January 2010 Cable and Wireless have advised Nest that on Friday the 22nd of January between 12am and 6am routine maintenance will be carried out on their broadband network. This will result in an outage which will affect approximately 2000 customers.
29th December 2009 Upgrade work will be carried out this week to our St Sampson hotspot to improve the technical performance of the wireless signal. There may therefore be some downtime while this is carried out.
28th December 2009 BT reports the new part as been fitted and indeed remote testing indicates that our City of London hotspot is now working again.
28th December 2009 British Telecom, the provider of the internet feed for our new City of London based hotspot has an outage. Equipment failed this morning, has not responded to a restart and the engineer onsite is now therefore awaiting a new part to arrive. We have been advised it is expected to be repaired later today.
23rd December 2009 The main server handling payments has been tested and is fully functional.
22nd December 2009 The problem with the payments handling server located in our data centre has been resolved. We are currently testing the system to ensure it is working correctly.
22nd December 2009 Our servers located at the data centre went down about 30 mins ago at 0830. We have raised a support ticket with them and will update this as we learn more. This will stop clients from making payments.
14th December 2009 We apologise for this afternoon's outage at the QE2, this was due to a third party system outside of our control. It has now been resolved.
20th November 2009 The radio card at our Vale site has now been changed and we have received reports from customers that it is now functioning even better than before.
13th November 2009 The part required to repair the Vale network has arrived, however due to the exceptionally poor weather conditions we have decided to delay the repair work until a suitable time.
10th November 2009 Cable & Wireless appear to have had a major internet/broadband problem today which resulted in one of our services and in excess of 2500 customers of Sure and Guernsey Net being without internet. By 1500hrs today some customers were back online. This has been a fault that was out of our control.
9th November 2009 The part required to repair the Vale network did not arrive, however in order to restore service the system is working on a temporary backup until the part does arrive. Therefore customers using the Vale system should not notice any ill effect.
6th November 2009 The NEST Wireless service serving the Vale area suffered a complete wireless radio failure. The card was replaced with another known good one, however, very soon after, this also promptly failed with a completely different problem! We are therefore currently operating with a backup system, until tomorrow when we will replace the faulty hardware.
3rd November 2009 Paypal systems still plaque us with problems. Despite our wishes to help our customers part with their money in return for our wireless internet service the Paypal service continues to intermittently fail. If that occurs then use the contact form on the welcome page to email us so that we are able to manually enter the details and send you a paypal request
8th September 2009 Yesterday evening the St Sampson and Vale service went off line at random periods. We don't know the reason and are currently looking into the stability of the connections.
1st September 2009 Despite our best efforts the Paypal payment system still plagues us with problems. Until such time as it is fully operational our advice is to use the contact form on the welcome page to email us so we may manually add time or create a new user account on your behalf.
10th August 2009 Although the original Paypal payment system problem which has affected us since July has been fixed, our detailed analysis of all Paypal transaction logs since then is still showing some payment confirmation timeouts from Paypal. Our belief is that this is most likely caused by a problem with our accounts server and it's internet connection. We therefore decided last week to build a new much faster server and to move it to our Data Centre where it will be connected to a dedicated 100MB/s line. If further testing this week continues to prove successful, we will switch over to the new server later this week.
3rd August 2009 Added a contact form so that if users are having problems, you can email us directly from the error page without having to find yet another wireless connection to send the email through!
30th July 2009 We have resolved all of the Paypal problems except one. We have discovered that Paypal have recently made changes to their internal security checks that are made on the Credit card details entered when making a payment. Occasionally we have found that certain cards will fail. On some occasions we have found a payment works and is successful, yet when the customer tries again a few hours or days later, it fails with the error "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." We are unable to resolve these problems directly as it Paypal which is choosing to reject a particular card or not. We are in discussions with Paypal and will try to find a resolution as soon as possible.
27th July 2009 Grateful thanks to those customers who have provided feedback recently on the problem with returning to the hotspot login page after making a payment. As a result of the information that has been provided, we have been able to identify further changes that were made by PayPal without our knowledge. The return page now functions again however further testing will be carried out during the coming week to ensure this has been resolved.
20th July 2009 Further modifications were made to the Paypal payment system by Nest today and following testing we believe all is functioning correctly. Feedback welcome by email to nest@guernsey.net
17th July 2009 It has been reported that some customers are having difficulties making payments through PayPal. Naturally, we are investigating this problem with urgency.
13th July 2009 Nigerian fraudsters (i.e. The '419 Scam') are targeting Guernsey based email addresses with fake emails claiming to have been sent from Newtel and Sure. These emails have not been genuinely sent from these two organizations. Likewise, if you receive an email from us, we will always address you in person and not with a generic opening phrase such as 'Dear Customer'. We also use a spell checker, so if the email is full of grammar and spelling errors, this is also a good sign that it is not a genuine email!
13th July 2009 Engineers have found the cause of the problem and have resolved the issue with a reboot! We are now making plans to replace this server with a new one which is NOT based on Windows.
13th July 2009 One of our central Servers has a fault. Users should not notice any difference to their service as the system has automatically switched over to a backup system.
3rd July 2009 Email problems resolved. Not all the information to changes to the email system by our ISP had been passed on to us. After some research we have identified the error and corrected it.
1st July 2009 Our ISP made some changes to how the outgoing email works via SMTP, we have now made appropriate changes to our system to allow outgoing emails to work again. Emails leaving our ISP and bound for external addresses off island appears to be still unresolved and outside of our control. We are still conducting tests to identify exactly where the problem lies.
1st July 2009 Sending email out of the island seems to have problems. Mail within the island appears all OK. We suspect an ISP mail server problem which is out of our control.
22nd June 2009 The internet died this evening for a couple of hours. The fault was not with us and we continue to investigate the reason which was out of our control but suspect it was with one of the ISPs.
16th June 2009 Login difficulties for the St Sampson service have been reported which were solved this afternoon at approximately 1630.
1st June 2009 Unavailable web site errors appears to be solved. We believe this was a connection to the outside world glitch by our supplier.
27th May 2009 We are receiving reports that some web sites are unavailable. There are no problems with the Nest system. We shall continue to monitor the situation and if we have an answer then it will be posted here
12th May 2009 News from Cable & Wireless (Sure)
Some customers may experience difficulty connecting to the broadband service for between five and ten minutes on Tuesday 12th May 2009 at 6am. This is due to essential maintenance work being carried out to upgrade the current gateway. We apologise for any inconvenience this may cause. We endeavour to carry out maintenance during times of perceived low usage to minimise any disruption.
9th May 2009 We apologise for lack of access into our wireless network today. Our main central Windows server crashed. We have re-started the server and given it a serious talking too. All is now working fine again.
5th May 2009 Sure Broadband have just informed us of some work they will be carrying out on the 14th May which will necessitate the internet being down at 6am for about 10 minutes. Some of our sites are connected via Sure and therefore this will affect those sites.
14th April 2009 The work required to change over to using Paypal for creating and topping up accounts was completed today.
9th April 2009 After successful testing of a Paypal payment system at St Sampson, the QE2 and Salerie Wireless Hotspots will shortly be upgraded to allow payments for access via Paypal. There will therefore be some downtime while equipment is upgraded during office hours. We hope this disruption will be minimal.
27th February 2009 Power failure in the QE2 marina area took out the Nest Wireless system for QE2 and Salerie for part of the day. Service restored in full, by evening following work by Guernsey Electricity. Our apologies for the disruption.
26th February 2009 Paypal for QE2 and Salerie is coming soon. Keep watching this space for details of start date.
4th February 2009 Second wireless connection added to the St Sampson system serving The Bridge area. Paypal is also available on this network.
3rd January 2009 St Sampson can accept the automatic PayPal system to sign up for and use the Wireless Internet service.
1st January 2009 Happy New Year to all our customers!
1st January 2009 Testing of the ability to pay for a Nest Wireless account via PayPal is currently undergoing final verification tests. This service will initially be used to provide existing and potential customers with the ability to payfor a wireless connection via PayPal instead of having to send us a cheque. We are hoping that this additional facility will provide a useful enhancement to our services by making it much simpler and more convenient to connect via our wireless service.
We will post more news when it goes live shortly!
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