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NEST NEWS

4th February 2012 Some parts of the Guernsey were thrown into darkness yesterday evening when then island experienced a powercut. Little information is available as to the extend and the cause. From our initial tests most Nest areas appear to be working although there is an issue with one webcam. Further testing is planned for today.

16th January 2012 A replacement camera has now been established at the Market, St Peter Port to replace the Ice-Rink camera, to view go to nest.gg/webcams/webcam.html Thanks to the help from Bailiwick Estates, Gallery Magazine, Edgetech and Vision Networks.

13th January 2012 Most of the upgrade has been completed at the QE2 and we just have some minor tweaking of the system to finalise the work. Reports of how the new aerials perform will be welcome by email to nest@guernsey.net

12th January 2012 We will be taking advantage of this short break in the weather to change the wireless aerials at the QE2 and at Salerie today. Therefore there is likely to be some disruption to these locations.

9th January 2012 21:30 The work done to the NEST central payments server has been completed ahead of schedule. We are now starting to observe that users are logging in successfully. If you have any problems, do please report them to us.

9th January 2012 The Nest central payments server will be offline until tomorrow morning for urgent maintenance. Most users will be unaffected however new users will not be able to make payments nor will existing users be able to top up their account. There will also be some minor and temporary disconnections of service for some users while we switch over to backup systems.

6th January 2012 The temporary Ice Rink camera at The Market is now offline. Whilst the ice rink has been dismantled we hope to reinstall another camera offering a similar view of the market area possibly by the end of next week. This is rapidly becoming the centre point of the town of St Peter Port and will show off the island's expanding outdoor cafe culture to it's best.

20th December 2011 An additional temporary system has been installed serving the QE2 area until such time as the weather improves and we can make a longterm fix.

13th December 2011 We spoke too soon! We have received reports from some customers in the QE2 and Salerie areas that they are having poor and/or intermittent connectivity. Engineers spent the majority of this afternoon attempting to locate the problem. However we have yet to identify the exact cause. Each time our engineers believe they have proved that an electronic part is creating the intermittent fault, it is changed for a new one, only to find it makes no difference! We will continue to investigate further tomorrow.

11th December 2011 At 1800 we restored normal service. The maintenance work was completely successfully by 1800 as predicted and tests show everything is working fine.

11th December 2011 We have had to undertake some urgent maintenance on our central server at our Data Centre. We apologise in advance for the lack of notice, but a problem has just been identified that cannot be left any longer to fix. This will affect some users' ability to logon and to take payments. We expect to have normal service restored by 1800 tonight. We again apologise for the late notice.

10th December 2011 The island has a special Ice rink setup for the Christmas periods and Nest has with the aid of local companies Petes' Electrics, Vision Networks (who supplied the camera) AlexNet and Ron our IT consultant established a camera to view the ice rink. You can watch this from any Internet connection just go to www.nest.gg/webcams/webcam.html and for a 1 second update left click on the picture.

6th December 2011 Guernsey Net who host our websites had a server failure this morning at 0743. They are still working on the fault, however in the interim the site is being hosted by another ISP

6th December 2011 The NEST network is experiencing some glitches which include our webcams, our engineers are working on the problem.

23rdNovember 2011 Another new webcam is in operation. This one is on the west side of the island with a view of Fort Grey or Cup and Saucer as it is known locally. The same 'castle' can be seen in the distance from the Imperial Hotel webcam.

10th November 2011 Cable and Wireless (Sure) have problem with their internet service including emails. We don't have any further details as yet but if we find out they will be posted on this page.

9thNovember 2011 Cable and Wireless (Sure) have had email problems all day. They restored the service by 10pm.

2nd November 2011 Due to logistical problems the camera on trial at the Careening Hard has had to be moved and now gives a different view.

1st November 2011 The new camera at the Careening Hard, St Peter Port is up and running, however it appears to have been knocked and is out of focus and at a bit of a funny angle - we shall attend to it as soon as time allows.

26th October 2011 Work is currently underway at one of our camera sites in St Peter Port to introduce a new camera with a view of the Careening Hard. During this period 'The Front' camera will be off line for some periods.

26th October 2011 Late PM - The Front Webcam is now fully operational following repair to the camera PSU.

26th October 2011 We have received reports that 'The Front' webcam is frozen with a night time shot and are investigating.

22nd October 2011 The Nest network currently has a problem which is producing different effects to different sites, some users are connecting fine, others cannot. We are working with our service provider to get this resolved as quickly as possible.
Further to this - the problem would appear to be with the link between Jersey and the UK. We are now starting to see the link becoming more stable and all our sites have returned to normal service again. However we will continue to monitor the situation and update you if there any further problems.

6th October 2011 Following the island wide internet upgrade we have been able to increase the refresh rates of our webcams. So far the following have been reprogrammed: The Bridge St Sampson, St Sampson number 2 cam, QE2, and The Front. We hope to improve the other cameras as soon as possible. The refresh rates have been speeded up from every 15 seconds to every three seconds.

28th September 2011 Jersey and Guernsey have been hit by a second power cut in as many days. Not many details available at present except the first outage was around 2000hrs and the second just before 2100hrs. Seems like we will have a busy day tomorrow.

27th September 2011 Two of Nest Wireless Webcams have failed following the island wide power cut. They are now all fully operational as of 1600hrs.

26th September 2011 The islands suffered a serious power cut yesterday evening. At around 1925 the power link from France to Jersey failed and thus Guernsey too lost power (Guernsey takes it's power form Jersey although can generate it's own electricity if needed). Some parts of Guernsey were restored by 2000hrs, however the odd power cut still followed and some areas in Jersey and Guernsey were without power for 7 hours. We have been lucky that our backup systems have worked well and very few parts of our network have failed, we are now working on restoring those.

25th September 2011 Even though it is a day of rest we are out and about repairing the Imperial webcam. Fingers crossed all is now well.

23rd September 2011 We have just been advised that the Imperial camera is offline. We will try and get it fixed asap.

23rd September 2011 Do you have an interesting view from your property in the Island?, One that would suit a webcam? If so Nest have a few cameras available for the right location. There is no capital cost to you as we supply the camera and do all the setting up, all we need is easy access to a broadband connection. The numbers are limited so first come first served - interested? please email nest@guernsey.net with your details.

23rd September 2011 Vision Networks have kindly put together a compilation of Nest webcams all on one page - http://www.cctv.gg/open_cams/nestwebcamquad.htm

15th September 2011 the Donkey on the Bridge St Sampson has now left to be auctioned off for charity. We hope that something else will be found to fill the space as Nest believe it adds interest to the area.

6th September 2011 We are pleased to report that the Donkey has been to the vets and is now fully recovered and back in his position on the Bridge.

30th August 2011 Vandals have removed the Donkey from it's position at St Sampson and thrown him into the harbour. We hope he will soon be recovered and replaced in his rightful place as we don't know how well donkeys can swim!

12th July 2011 A new web cam has been setup on The Bridge to allow viewing of the Donkey sculpture. The Donkey has been named Don Quixote and more details of the project can be found here: http://www.guernseydonkeys.com/ to find out more about Ray and Scott go here http://www.rayandscott.com/

17th June 2011th June 2011 A number of Nest webcams have gone off-line. Our engineers are looking at the problem which affects Victoria Marina Webcam and QE2 Marina Webcam.

14th June 2011 The Imperial Hotel is the latest place to have a Nest Webcam fitted. The view is of the Coast Rd on the west side of the island showing Fort Grey in the distance, also known as the Cup and saucer. The site is still undergoing tests and feedback is welcome by email to nest@guernsey.net

10th May 2011 Another Webcam is undergoing tests. The view is along the front of the town towards the Albert pier. Look for the camera called The Front.

5th May 2011 A new webcam overlooking the Victoria marina in town is undergoing tests. This will be of great interest to boating visitors to the island as the view shows the main harbour and visitors marina

19th February 2011 Our monitoring system alerted us to a problem with our Victoria located Hotspot. It had switched to a backup system automatically. Primary system rebooted and all is well again.

31st January 2011 Parts replaced at St Sampson and the system was back up and running later in the afternoon

31st January 2011 St Sampson Nest is currently off line.

26th January 2011 The island wide upgrade to 8MB has now been completed, however many customers are finding their speeds are now generally lower than before. We understand there is more work required to improve the network which may be completed by the end of the 2011

14th January 2011 An upgrade to the broadband infrastructure was conducted in the St Sampson area this morning which resulted in the Nest St Sampson wifi service being off line until repaired this afternoon.

13th January 2011 The ISP's in Guernsey are due to upgrade the internet speed to 8Mb for fixed line subscribers in the week 10/1/11 - 15/1/11.

18th December 2010 Our London Hotspot serving the Middlesex Estate is now back on line. Our engineers were delayed due to the extreme weather having closed the M40 and M4 today. We have identified the problem and rectified the cause. Although the electricians had renewed the cabling and installed new sockets, they had failed to plug the hotspot back into the mains socket! We apologise for this hotspot location being being offline for so long and any users inconvenienced may contact us for a credit.

17th December 2010 Our London Hotspot serving the Middlesex Estate is still offline. We again apologise for this outage. The electricians assure us that the electrical work has been completed and power is restored. However, it clearly isn't as the hotspot is still not operating. We will continue to investigate.

15th December 2010 Our London Hotspot serving the Middlesex Estate is currently offline due to electrical work being carried out by the building's owners. We apologise for this outage. The downtime should only have been for a few hours however it appears there is a problem which the electrical contractor estimates will not be repaired until the 17th.

30th November 2010 Mare de Carteret area wifi zone has now completed testing and is fully operational.

9th November 2010 Jersey Telecom are experiencing server problems which affect Wave, Jersey Telecom and Guernsey Net customers, they hope the outage will be solved by the end of the day

19th October 2010 22:30pm We are pleased to report that BT Openreach have made repairs to the cable. Normal service has now been resumed.

19th October 2010 14:30pm Update on Middlesex Street. Further testing has shown the replacement equipment has not had any effect. The fault has now been determined to be with the telephone supplier, Openreach (BT). We have been advised that the outage was unintentional and affects many dozens of properties in the area. Openreach has advised us that repairs to the damaged cable will be carried within 24 hours. Although this is clearly outside of our control, we once again apologise for this loss of service to the Middlesex Street area.

19th October 2010 03:30am Update on Middlesex Street. We have now concluded our initial investigations and have determined equipment failure. Spares are enroute to site, however it is not envisaged that repairs can be carried until midday. We once again apologise for this loss of service.

18th October 2010 We have detected that there is a problem with our Wireless Internet service at Middlesex Street. It appears to have failed at 9pm. We are currently investigating the reason for this. We apologise for this system failure and hope to have it back up and running as soon as possible.

9th October 2010 Both webcams have now been 100% solid and reliable. We are now programming some more for other locations around the island. Please contact us with suggestions of sites!

21st September 2010 Long term solution to the two webcams has been developed. It has been a week and so far, they are now 100% reliable.

16th September 2010 QE2 webcam fixed, now St Sampson has failed! We are looking at a long term fix.

2nd September 2010 St Sampson web cam all repaired and now the QE2 has gone faulty. We are currently working on the problem.

25th August 2010 A new and improved web cam is being installed at St Sampson, until the task is completed the Webcam service is off line.

5th August 2010 The QE2, Victoria & Albert Marina wireless systems are currently undergoing urgent maintenance work today. There will be minor interruptions throughout the afternoon. We apologise for the late notice, but this work is required to be done to maintain service and was not planned.

4th August 2010 The annoyances of PayPal continues. They have now removed the ability to make a payment without having a PayPal account. We believe this is a bug rather than a change of policy and have therefore raised a support ticket with PayPal.

28th July 2010 The camera at St Sampson has been repaired and is now providing a live update of life on 'The Bridge'

26th July 2010 St Sampson IP camera is faulty and currently shows a night time image from a few days ago. Our IP camera engineer is due in the island on Thursday 29/7/10 to repair the camera.

19th July 2010 The new QE2 IP camera is now operational.

16th July 2010 A new camera is being installed at QE2 to replace the faulty unit. Until the job is completed the IP camera for QE2 will remain off line.

9th July 2010 St Sampson has now been repaired. We are testing the system and so far all is looking good.

6th July 2010 The parts to repair St Sampson are delayed and we don't expect to be operating at full performance before the end of the month. Users of St Sampson will be able to use a reduced coverage service on The Bridge and a full service in all other Nest zones.

2nd July 2010 A replacement antenna is on order for St Sampson and until it arrives and is fitted the area will be operating on reduced power.

1st July 2010 One of our antennae at our St Sampson node has been reported as not working at the moment. Engineers have been dispatched and will investigate what has failed. We apologise to our customers for not having spotted this problem earlier.

30th June 2010 QE2 webcam is back in action. Having established that this camera has become an asset to the island and in particular the boating community we intend to upgrade the camera to a higher quality unit.

22nd June 2010 The web camera showing the QE2 marina is out of action and is currently broadcasting a static view from 20th June.

21st June 2010 An upgrade to the QE2 and Salerie sites failed and was restored to the original configuration. Service was disrupted between 1215 and 1235.

16th May 2010 The upgrade work is now complete at our London based Hotspot.

15th May 2010 Due to ever increasing demands placed upon our London based Hotspot service, one of our engineers is on site this weekend to upgrade and make improvements to that service. However this work may cause some disruption for which we apologise.

15th April 2010 Cable & Wireless encountered problems with the island internet service this morning which led to all providers loosing their internet feed, Nest Wireless included. We apologise for the outage but once again this was a fault that was out of our control. Service re-established at 0950

13th April 2010 Guernsey experienced a complete internet outage this morning which included the Nest Wireless network. We are awaiting full details of the problem but we do know it was out of our control as C&W provide the link to the outside world. Service re-established at 0930

9th April 2010 A new Nest Wireless hotspot that will serve the Victoria Marina and Albert Marina is now undergoing tests.

6th April 2010 Our engineer reports they identified the problem at our Vale site and have rectified it. Apologies for any inconvenience.

5th April 2010 We are experiencing intermittent problems with our service at our Vale site. Engineers are currently working on the problem.

20th March 2010 The following message received from Guernsey Net:
Please be advised that Wave Telecom will be upgrading Newtel Guernsey Broadband Service on Thursday 25th March. Customers will experience a short break in service during the planned works window. The work is scheduled to commence at 06.00am and end at 06.30am, The maximum time that the service will be impacted is 20 minutes within the planned works window.

16th March 2010 Cable and Wireless currently have a broadband problem. We don't yet know the exact details nor how it will affect our customers as we are awaiting further information from C&W (Sure)

17th February 2010 A power cut occurred around Noon in the North of Guernsey with power being restored around 1500hrs. The St Sampson and Vale 1 Nest service may have lost service for a short while.

10th February 2010 Sure / Cable & Wireless will be carrying out Emergency Maintenance to the Newtel Guernsey Broadband Service on Friday 19th February.
The work is scheduled to commence at 00.00am and end at 3.00am, The maximum time that the service will be impacted is 3 hours within the planned works window.

2nd February 2010 17:52 C&W / Sure are experiencing some issues.
This appears to be caused by problems in their exchange.
Engineers are working on the issue and hope to have resolution shortly. (Note resolved later same evening)

20th January 2010 Cable and Wireless have advised Nest that on Friday the 22nd of January between 12am and 6am routine maintenance will be carried out on their broadband network. This will result in an outage which will affect approximately 2000 customers.

29th December 2009 Upgrade work will be carried out this week to our St Sampson hotspot to improve the technical performance of the wireless signal. There may therefore be some downtime while this is carried out.

28th December 2009 BT reports the new part as been fitted and indeed remote testing indicates that our City of London hotspot is now working again.

28th December 2009 British Telecom, the provider of the internet feed for our new City of London based hotspot has an outage. Equipment failed this morning, has not responded to a restart and the engineer onsite is now therefore awaiting a new part to arrive. We have been advised it is expected to be repaired later today.

23rd December 2009 The main server handling payments has been tested and is fully functional.

22nd December 2009 The problem with the payments handling server located in our data centre has been resolved. We are currently testing the system to ensure it is working correctly.

22nd December 2009 Our servers located at the data centre went down about 30 mins ago at 0830. We have raised a support ticket with them and will update this as we learn more. This will stop clients from making payments.

14th December 2009 We apologise for this afternoon's outage at the QE2, this was due to a third party system outside of our control. It has now been resolved.

20th November 2009 The radio card at our Vale site has now been changed and we have received reports from customers that it is now functioning even better than before.

13th November 2009 The part required to repair the Vale network has arrived, however due to the exceptionally poor weather conditions we have decided to delay the repair work until a suitable time.

10th November 2009 Cable & Wireless appear to have had a major internet/broadband problem today which resulted in one of our services and in excess of 2500 customers of Sure and Guernsey Net being without internet. By 1500hrs today some customers were back online. This has been a fault that was out of our control.

9th November 2009 The part required to repair the Vale network did not arrive, however in order to restore service the system is working on a temporary backup until the part does arrive. Therefore customers using the Vale system should not notice any ill effect.

6th November 2009 The NEST Wireless service serving the Vale area suffered a complete wireless radio failure. The card was replaced with another known good one, however, very soon after, this also promptly failed with a completely different problem! We are therefore currently operating with a backup system, until tomorrow when we will replace the faulty hardware.

3rd November 2009 Paypal systems still plaque us with problems. Despite our wishes to help our customers part with their money in return for our wireless internet service the Paypal service continues to intermittently fail. If that occurs then use the contact form on the welcome page to email us so that we are able to manually enter the details and send you a paypal request

8th September 2009 Yesterday evening the St Sampson and Vale service went off line at random periods. We don't know the reason and are currently looking into the stability of the connections.

1st September 2009 Despite our best efforts the Paypal payment system still plagues us with problems. Until such time as it is fully operational our advice is to use the contact form on the welcome page to email us so we may manually add time or create a new user account on your behalf.

10th August 2009 Although the original Paypal payment system problem which has affected us since July has been fixed, our detailed analysis of all Paypal transaction logs since then is still showing some payment confirmation timeouts from Paypal. Our belief is that this is most likely caused by a problem with our accounts server and it's internet connection. We therefore decided last week to build a new much faster server and to move it to our Data Centre where it will be connected to a dedicated 100MB/s line. If further testing this week continues to prove successful, we will switch over to the new server later this week.

3rd August 2009 Added a contact form so that if users are having problems, you can email us directly from the error page without having to find yet another wireless connection to send the email through!

30th July 2009 We have resolved all of the Paypal problems except one. We have discovered that Paypal have recently made changes to their internal security checks that are made on the Credit card details entered when making a payment. Occasionally we have found that certain cards will fail. On some occasions we have found a payment works and is successful, yet when the customer tries again a few hours or days later, it fails with the error "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." We are unable to resolve these problems directly as it Paypal which is choosing to reject a particular card or not. We are in discussions with Paypal and will try to find a resolution as soon as possible.

27th July 2009 Grateful thanks to those customers who have provided feedback recently on the problem with returning to the hotspot login page after making a payment. As a result of the information that has been provided, we have been able to identify further changes that were made by PayPal without our knowledge. The return page now functions again however further testing will be carried out during the coming week to ensure this has been resolved.

20th July 2009 Further modifications were made to the Paypal payment system by Nest today and following testing we believe all is functioning correctly. Feedback welcome by email to nest@guernsey.net