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NEST WIRELESS INTERNET CODE OF PRACTICE

Supplier:

Nest a supplier of wireless Internet and live webcam service. A division of Links Communications operated by Richard Bird.

Relationship:

Nest provides Internet wireless connection services free of charge or in return for a fee relating to the length of contract requested. Annual payments made in advance are a set fee, others made by the Paypal system vary dependant on period of contract.

Contacts:

Post-
Nest Wireless Internet,
PO Box 539, St Peter Port, Guernsey GY1 6HF
Telephone 01481 248360 Email nest@guernsey.net

Other organisations

Ofcom, Riverside House, 2a Southwark Bridge Road, London, SE1 9HA
Phone 020 7981 3000 Fax 020 7981 3333 www.ofcom.org.uk

Office of Utility Regulation, Suite B1 & B2, Hirzel Court, St Peter Port, Guernsey
Phone 01481 711120 Fax 01481 711140 Email info@regutil.gg

Philosophy:

To offer the best possible service a small business can. To ensure that Nest customers are happy with the performance of the system within the limitations wireless provides. To respond to email messages as soon as practical.

Services:

Wireless Internet service provider on selected sites.

Customer Service:

Nest does not operate general doorstep selling, telesales operation nor mass mail shots either by letter post or email, however in the initial run up to a full service Nest will be targeting potential users. Nest does, however advise selected existing and potential customers of offers and services.

Data Protection act - Personal information is requested from subscribers such as name, address, phone number, login and password details to allow them to access the system through password login. This data is kept in an electronic format. Credit / Debit card Payments are made through the Paypal system, they too request information- please see their own code of practice http://www.paypal.co.uk/uk

Complaints:

Initially direct to Nest and if not resolved either by Arbitration or Ombudsman as dictated by Guernsey Law after initial contact with the Office of Utility Regulation.

 

Service rates

Advice by email is offered free of charge, call out at the following rates;

10am to 4pm £60 per hour

4pm to 8pm £100 per hour

8pm to 10am £150 per hour

Weekends £150 per hour

Bank Holidays £250 per hour

Christmas/ New Year periods £500 per hour

Minimum charge period 1 hour plus call out fee of £60